Frequently Asked Questions

Who is best suited for using an alternative dispute resolution process?
Anyone who is involved in a dispute with one or more parties and who wants to avoid a lawsuit.

What alternative dispute resolution process is best for my particular type of dispute?
It is best to have a conversation with a Centerpoint Dispute Resolution professional to discuss your particular dispute and the pros and cons of each process. Centerpoint will make a recommendation and you will decide which process is best for you. Please refer to the alternative dispute resolution for more information.

How soon can the process begin?
The process can begin as soon as all parties agree on a specific type of alternative dispute resolution they want to use, and when all parties and a Centerpoint Dispute Resolution professional are available. Arrangements will then be made and the process can begin.

How long does the process take?
The actual process usually takes a minimum of three to four hours but it can take longer depending on the type of dispute, the parties involved in the dispute, as well as the particular process chosen.

Where will the process take place?
Centerpoint Dispute Resolution offers service both in person or online.

Why should I use an alternative dispute resolution instead of adjudication which is also known as filing a lawsuit?
Please refer to the sections negotiation, mediation, med-arb and arbitration to review a list of the benefits of each process.

What are my fees for the arbitration or mediation hearing?
Please contact us and we can provide a schedule of fees.

How do I make payment?
We accept checks and wire transfers.

Is a Centerpoint Dispute Resolution professional available to come to my office for hearings or mediation sessions?
Yes, based on availability, we will travel to your office or any agreed upon location. Please consult a case manager for hourly minimums, travel charges and for additional information.

Does Centerpoint Dispute Resolution send confirmation notices?
Yes! Centerpoint Dispute Resolution does send confirmation notices via email to all contacted parties and anyone else on the service list that you indicate you would like us to copy.

Who should attend the mediation?
Unless otherwise agreed upon, it is universally expected that all decision makers should be present as it will increase the likelihood of a successful mediation.